Bill Payment Questions

1. How do I sign up for Bill Payment?

   If you have a Bluestone Bank statement account, you can apply online! It's easy.

2. How much does Bill Payment cost?

   Bill Payment through Bluestone@Home is FREE!

3. How long should I allow for a bill to be paid through Bill Payment?

   Please allow 2-5 business days for payment.

4. Whom can I pay?

   You can use Bluestone@Home with Bill Payment to pay virtually anyone!

5. Is there anyone I can't pay?

   Some types of payees cannot be added due to business rules. These include federal, state, city, and local tax payments, foreign payees (outside of the continental United States), government agencies or court-directed payments.

6. What if I pay a bill online and the company says it never received the payment?

   We will be able to track a payment made through Bluestone at Home dot When you pay a bill, Bluestone@Home will give you a confirmation number to use for tracking purposes.

7. What is my proof of payment for any Bill Payments?

   Your payments will appear on your Bluestone@Home Online Statement, and your normal monthly account statement. This will be your final proof of payment. You can also conveniently view your bill payment history including the confirmation numbers in the bill payment section of online banking.

8. What if my payee has multiple addresses?

   Look for the “Billing Address” that appears on your bill. This address may be listed on the return receipt section of the bill, or on the self-addressed envelope that may be included with your bill.

9. When does the money come out of my account?

   When paying bills with Bluestone@Home, the funds will be withdrawn from your account through an automated withdrawal transaction that is initiated at the time your bill payment is scheduled to be sent.

10. Where to find help?

    For help logging into your account, or while using Bluestone@Home, you can use the “Help” button on each screen. For more information, or questions about Bluestone@Home, please call 800.356.8622 to speak with a Customer Service Representative.