FAQs
Contactless Card Questions
To ensure that using contactless is as simple and convenient as cash, merchants that accept contactless do not require you to sign for small purchases ($50 or below). However, for your protection, purchases over $50 generally require a signature or PIN.
Mastercard contactless is like having exact change wherever you go. A simple tap of your card, key fob or smart phone is all it takes to pay at checkout.
There are many benefits to contactless payments:
- It's like having exact change wherever you go, so you don't have to worry about carrying around cash or fishing for coins.
- You are in control because your contactless-enabled card or device never leaves your hand at checkout.
- You get better record keeping of all your purchases than you do when using cash.
- It's fast and ideal at places where speed is essential, like stadiums, fast food restaurants, gas stations and more.
Anywhere you see the contactless symbol at checkout, you can simply tap to pay. This includes fast food restaurants, gas stations, convenience stores, pharmacies, stadiums and more. If you don't see the symbol, your contactless-enabled card can still be used by inserting your chip card or swiping at checkout.
Look for the contactless symbol on the checkout terminal when you want to make in-store purchases. To find merchants that accept contactless payments, just visit the Mastercard locater site for more information: https://www.mastercard.us/en-us/consumers/payment-technologies/contactless/contactless-locator.html or if you have an iPhone, download the ‘Mastercard Nearby’ app from the Apple app store.
If you have lost your card or suspect unauthorized activity on your account, contact Bluestone Bank at 800-356-8622 as soon as possible or if after regular banking hours select option 6 then option 1 to report the loss immediately.
To make a purchase, simply tap your Mastercard contactless card, key fob or smart phone on the payment reader at the checkout of participating retail locations.
You can make contactless payments on any contactless payment reader that displays this symbol
. You may also use contactless cards in magnetic stripe readers by swiping the card.Typically, when you tap your card/device at checkout, it must be within an inch or two of the contactless symbol on the terminal at the counter. Please note that if you have more than one contactless card in your wallet, you should remove the specific card you would like to use rather than tapping your wallet against the reader.
Purchases made with contactless will be displayed on your statement just like any other purchase you make with a card.
Contactless uses a hidden embedded computer chip and radio frequency antennae. After you tap your contactless card or device at checkout, payment details are sent wirelessly to the Mastercard network. If using a mobile phone, moments after you tap, you'll receive payment confirmation and be on your way.
Yes, while Contactless payments are meant for transactions that you want to do quickly, you will continue to perform cash back transactions with your PIN and inserting your chip or swiping your magnetic stripe at the time of your purchase.
Treat your contactless card or device as you would any other credit, debit or prepaid card. Always know where your contactless card or device is and keep it in a safe place. And be sure to keep a record of all of your card numbers, expiration dates and emergency phone numbers.
No, there is no battery.
Yes. Contactless payments provide secure encryption technology and Zero Liability protection and are as safe as your regular card.
- You are in control – your contactless-enabled card or device never leaves your hands to make a payment
- No accidental payments – your contactless-enabled card or device must be close to the reader at checkout to work
- Not billed twice – even if you tap more than once at checkout, you'll only get billed once for your purchase