FAQs
Mobile Banking - General
Mobile banking allows you to view account information, transfer funds, pay bills and deposit checks right from your mobile phone. There are three ways for you to access your account information in Mobile banking –
- Text banking – request and receive account information through your mobile phone’s text messaging. Bill payments and account transfers are not available with this type of mobile banking.
- Mobile Web – accessed through your mobile phone’s browser. You can view account information, transfer funds and pay bills.
- Mobile/Downloadable App - download the application onto your mobile device. You can view account information, transfer funds, pay bills and deposit checks right from your mobile device.
There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking settings in online banking or by calling us. When using Mobile Banking via text messaging, you should delete your message conversation each time you request your account information.
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.
Yes, a text messaging and/or data plan is typically needed for Mobile Banking. Please check with your wireless carrier for more information about data/text usage and fees associated with use.
You must be enrolled in online banking in order to use mobile banking. Please visit the ‘Online Banking Login Access’ area of our homepage and click on ‘Enroll’ for more information.
Activation is a one-time process that helps ensure your security. There are two methods for enrollment: Activation Code and Phone Enrollment.
- Activation Code - After you enroll a phone through online banking, you will receive an activation code which will be required to begin using Text Banking on your device. We recommend you print your activation code and the installation instructions for easy reference during the activation process.
- Phone Enrollment - You may also enroll in Mobile Banking via your mobile device. Please refer to the Mobile Phone Enrollment section within these FAQs.
You may enroll for all modes of Mobile Banking. Mobile Web, Mobile App and SMS/Text banking may be placed on the same device. Enrollment for Mobile Web and Mobile App may be completed right from your phone. The enrollment for SMS/Text Banking must be completed from within Online Banking by going to the ‘Manage Mobile Banking Settings’ and after enrolling your mobile device, click on ‘Activate Now’ next to the Text Banking option.
Your User ID is the same as the User ID you established for Online Banking.
Some mobile devices allow saving the User ID. You may save your User ID by selecting "On" when prompted. For enhanced security, the User ID will then be presented in the future in a masked format, hiding some of the characters. You may also remove the User ID, at a later time, by simply changing the prompt to "Off.”
Yes. You must agree to the Terms and Conditions in order to use Mobile Banking. You may also review the Terms and Conditions at any time by going to the ‘Manage Mobile Banking Settings’ in Online Banking and clicking on Terms and Conditions link at the bottom of the page.
The 'Remember Me' prompt enables your device to recall your Mobile Banking registration so that you are not presented with stepped up authentication (entry of a one-time code or answering out-of-wallet questions) every time you log in. If you select "Off" for the prompt, you will be required to enter a one-time security code or answer out-of-wallet questions prior to accessing mobile banking.
Your Password is the same as the Password you established for Online Banking.
If you have forgotten your password, you should go to the ‘Online Banking Login Access’, enter your User ID, you will be presented with the password page, click on the ‘Forgot your password’ link and follow the instructions for resetting your password. If you have forgotten your User ID, please contact customer support at 800.356.8622 for assistance.
If you do not recognize the image or phrase that you chose in Online Banking, then do not enter your Password on the device. Please contact Customer Support for further assistance.
When you use a non-phone device, such as tablets and or other devices that are internet-enabled, you are still required to provide a phone number during registration. Enter a phone number you can easily remember, such as your home phone or office phone.