Mobile Bill Pay

1. What is Mobile Bill Pay?

   Mobile Bill Pay allows you to pay bills online, saving you time, envelopes and stamps. It is an optional service within your Online Banking account. You may pay bills to your existing payees using your mobile device while on-the-go, anytime, anywhere.

2. Where do I enroll for Mobile Bill Pay?

   You enroll for Bill Pay through your Online Banking account. Once enrolled, you will be able to access Bill Pay on your mobile device. You must be enrolled for both Online Banking and Bill Pay before you may use Mobile Banking and Mobile Bill Pay.

3. In what modes may I access Mobile Bill Pay?

   Mobile Bill Pay is available on the web/browser and downloadable application modes of Mobile Banking. It is not available through the SMS/Text mode.

4. How do I pay a bill?

   To pay a bill, select the "Payment" option from the main menu, then select "Pay Bills." Here, simple user-friendly steps will guide you through choosing the "Payee", "Send Date" and "Pay Bill From" account number. Then you will enter the Payment Amount and optionally enter a Memo as you would in bill payment online.

5. How are payments made?

   Only you may create and authorize a payment. Depending on the Payee's capabilities, payments are issued via paper checks or electronically. Both payment forms include remittance information to ensure your Payee will credit your account.

6. When will my payment be received?

   For more information about payment scheduling and delivery, please visit the Help section in your Online Banking account under the Bill Payment topics.

7. Can I add a Payee on my mobile device?

   No. You must add Payees through your Online Banking account.

8. How do I deactivate a Payee?

   You may manage your Payees, including deactivation by logging onto the Online Banking website and accessing the list of Payees. Select the Payee you wish to delete and you will be given a list of options.

9. How do I cancel a payment on my mobile device?

   To cancel a payment, select the "Payments" option from the main menu, then select "Scheduled Payments." The system will respond with a list of payments currently scheduled and unpaid. Choose from this list the payment you wish to cancel. The system will display the payment details. From this screen, select "Cancel Payment." The system will ask you to confirm that you wish to cancel the payment.

10. How may I see previous bill payments on my mobile device?

    To view previously paid bills, select the ‘Payments’ option from the main menu and then select ‘Recent Payments’. Your display will refresh with a list of completed bill payments in a summary format. Select one of the items to see the payment details.  

11. How do I handle a dispute with a Payee?

    If you have an issue with a bill or a specific item on the bill, please contact the Payee directly. You may also contact the Bank at 888.412.9668 during regular banking hours for assistance.

12. Where can I find more information about Bill Pay?

    For more information and Frequently Asked Questions, please visit the Help section in your Online Banking account.