Technical Questions

1. Do I need a certain type of mobile phone to use Mobile RDC?

   Currently supported devices are Apple iPhones/iPads with IOS 4.2 or higher and Android Smartphones using Android 2.3 or higher. All phones must have a camera with Auto-Focus.

2. What type of internet connectivity do I need?

   Your mobile device must have an appropriate data plan that allows the transmission of data over the internet.

3. The processing time to upload a check is very slow. What should I do?

   The processing from device to the bank and back is not controlled by the bank. This is dependent upon your device, carrier, memory on the device, and current connection that you have. Try to improve one or more of these elements and re-try uploading check again.